Dynamic Commercial Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeRetail Full time $90,000 - $120,000
Key Role:

This is a dynamic, commercially-minded leadership position where you will play a pivotal part in shaping and leading the retail experience.

As a Retail Lead, you will lead the daily operations of the store while setting the tone for service excellence, team culture, and customer engagement. This is a hands-on leadership role requiring both strategic oversight and on-the-floor presence - working in close partnership with our e-commerce, marketing, and product teams to inform business decisions and support ongoing brand growth and development.

Primary Responsibilities:

  • Leadership & Team Development:
    • Own the daily operations and commercial performance of the flagship store, ensuring operational excellence, seamless execution, and alignment with elevated service standards and brand values.
    • Lead with visibility and intention on the shop floor, setting the tone through presence, professionalism, and high standards - fostering a culture of collaboration and excellence.
    • Develop and empower a high-performing, brand-aligned team, providing clear direction, regular coaching, and ongoing development to strengthen both confidence and capability.
  • Client Experience & Relationship Management:
    • Deliver a refined, personalised client experience that reflects the luxury positioning, ensuring every interaction is considered, intuitive, and service-led.
    • Drive revenue through deep client engagement, offering tailored styling support and building lasting relationships through proactive communication and meaningful follow-up.
    • Use data-driven insights to guide strategic decision-making across product mix, visual merchandising, team resourcing, and client engagement - consistently exceeding sales targets while upholding brand integrity.
  • Brand Experience & Community Engagement:
    • Ensure the in-store environment brings the brand to life across all sensory and service touchpoints - including visual merchandising, music, scent, rituals, and client care.
    • Collaborate with cross-functional teams to plan and execute in-store activations, private appointments, and community events that drive client engagement, strengthen brand affinity, and elevate the overall retail experience.
Requirements:
  • Minimum 5 years' experience in luxury or premium retail, including at least 2 years in a leadership capacity, ideally within flagship or high-profile store environments.
  • Proven track record of consistently exceeding sales targets and driving the performance of motivated, high-achieving teams.
  • Strong commercial acumen combined with a strategic, creative, and client-centric mindset - adept at balancing business objectives with exceptional customer experiences.
  • Deep passion for design, fashion, and styling, with a genuine commitment to delivering elevated, personalised client service.

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