Injury Management Specialist

4 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time

About the Role

This Injury Management Advisor position offers an opportunity for an allied health professional to apply their clinical skills and knowledge in a compensable injury recovery setting. The role requires critical analysis of clinical information to advocate for best practice treatment and timely recovery.

Key Responsibilities

  • Work with the claims team to create a high-performing team delivering positive outcomes to injured people and driving shareholder value.
  • Review claim files and provide subject matter expertise to claims advisors, including interpreting medical reports and determining rehabilitation requirements.
  • Prepare professional written and verbal advice to claims advisors on reasonable and appropriate treatment and rehabilitation services.
  • Provide consistent injury management expertise to ensure ongoing quality decisions and input into claims strategy.
  • Share knowledge, coach, and mentor claims advisors to develop injury management capabilities.
  • Build relationships with best-in-class treatment and service providers to assist injured people meet their recovery goals.

Requirements

  • Degree in Allied Health related discipline is mandatory.
  • Minimum 2+ years clinical experience and/or occupational rehabilitation experience is desirable.
  • Experience in the workers compensation scheme is highly desirable.
  • Ability to use technology platforms to manage caseload effectively.
  • Proficiency in managing difficult conversations with injured people, external health professionals, and legal professionals.

About Suncorp Group

Suncorp Group is committed to making a difference for people and in the communities they serve. Our Claims teams provide support and understanding for customers in challenging times, finding outcomes that get their lives back on track. We're looking for someone who can deliver insurance processes in a refreshingly simple way, with empathy and a genuine desire to make a difference.

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