Field Services IT Support Specialist

7 hours ago

Melbourne, Victoria, Australia Hellmann Worldwide Logistics Full time
About the Opportunity

We are seeking a highly skilled and motivated Field Services IT Support Specialist to join our Regional IS Services Team in Asia Pacific.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and want to be part of a dynamic team that supports our business growth.

Job Description

The successful candidate will be responsible for handling various supporting and troubleshooting roles within the Asia Pacific region, including end-user IT support requests, server and network maintenance, and coordination with regional IT, vendors, and third-party support.

Main Responsibilities:

  • Handle end-user IT support requests and service calls with professional manners.
  • Provide front line/end-user/remote support in IT-related issues.
  • Support and maintain IT equipment, local area network, wide area network, and wireless network.
  • Maintain documentations (inventory, etc.) of the IT-related services.
  • Troubleshoot and diagnose IT incidents.
  • Handle IT user creation/deletion requests.
  • Handle/support/coordinate with regional IT, vendor, and third-party support.
  • Align with HQ to maintain IT standard and compliance.
  • Monitor and respond to system monitoring events.
  • Liaise with level 2 and 3 and ensure that the IT infrastructure is operating efficiently and effectively.
  • Liaise with all company staff to minimize any disruption caused by the unavailability of any required service.
Requirements

To succeed in this role, you will need:

Essential Skills and Qualifications:

  • Diploma or higher in IT-related area.
  • Minimum of 2 years of working experience in IT-related field.
  • Experience in client-side support of MS Office and Outlook.
  • BASIC NETWORK (Switch, Wifi, Internet) diagnostic skill, basic firewall knowledge is an advantage.
  • Microsoft AD environment, IS system deployment experience is an advantage.
  • Good and effective communication skills.
  • Strong sense of organization and understanding in case handling.
  • Able to work independently and self-organize.
  • Knowledge in Windows/Office /Cloud Application.
  • Able to communicate well in English, Chinese is an advantage.
About Us

Hellmann Worldwide Logistics is a leading global logistics company that provides innovative and flexible solutions to meet the changing needs of our customers.

We value our people and believe that they are the key to our success. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and continuous learning.

Benefits

We offer a competitive remuneration package, employee bonus scheme, strong and supportive leadership team, and a range of benefits to support your career development and well-being.

Key Benefits:

  • Competitive salary: $60,000 - $80,000 per annum.
  • Employee Bonus Scheme.
  • Strong and supportive leadership team.
  • Flexible work-life balance scheme.

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