Chief Client Experience Officer

4 weeks ago


Melbourne, Victoria, Australia This Is An IT Support Group Full time
About the Role

We are seeking an experienced Chief Client Experience Officer to lead our account management team. This role focuses on partnering with our SME clients, whilst building our capability for our Enterprise clients.

Key Responsibilities
  • Mature a high performing account management function supporting SME clients, and build capability to support Enterprise-sized clients
  • Develop and execute strategies that increase product utilisation, client retention, advocacy and grows share of wallet
  • Develop account management methodology and process to achieve sales plans, targets and incentives
  • Set targets, monitor, course correct and mature forecasting accuracy
  • Establish and nurture new and existing partner relationships
  • Collaborate with our product, sales, professional services and marketing teams to develop initiatives to support growth and retention of existing clients
  • Cross-functional collaboration across our group structure and with internal business teams to feedback market and customer insights to drive continued product and service development
About You

You will be a proven experience leader growing and leading teams responsible for account management and client success in SaaS environment, supporting SME and Enterprise sized clients.

You must have strong leadership skills - comfortable rolling up sleeves, leading by example and coaching and mentoring team members.

A strong understanding of Account management and client success principles and experience executing a strategy that leads to increased product engagement, client retention and share of wallet growth is essential.

What We Offer

A competitive estimated salary of AU$120,000 - AU$180,000 per annum, depending on experience.

Additional benefits include a day off for your birthday, additional 4 days of leave each year, Ready Tech Awards each quarter with the chance to win flights and accommodation to Hamilton Island, Hybrid work, access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7, Paid parental leave, Additional paid leave for miscarriage, endometriosis and menopause, Volunteer leave, Flu vaccinations, And plenty of Ready Tech merch drops along the way.

We are committed to seeing things through each other's eyes, investing deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.



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