Chief Customer Growth Officer

1 week ago


Melbourne, Victoria, Australia ReadyTech Full time

About Us

ReadyTech is a leading software company that empowers communities to thrive. With a strong track record of sustainable growth and a diverse range of clients, we offer an experience that will push you to be your best.

The Role

We are seeking a Chief Customer Growth Officer to lead our account management function and drive sales plans, targets, and incentives. As a key member of our team, you will develop and execute strategies to increase product utilization, client retention, advocacy, and share of wallet.

Your Key Responsibilities

  • Mature a high-performing account management function supporting SME clients and build capability to support Enterprise-sized clients
  • Develop and execute strategies to grow 'share of wallet' in a SaaS environment
  • Set targets, monitor, course correct, and mature forecasting accuracy
  • Establish and nurture new and existing partner relationships
  • Collaborate with our product, sales, professional services, and marketing teams to develop initiatives to support growth and retention of existing clients
  • Cross-functional collaboration across our group structure and internal business teams to feedback market and customer insights to drive continued product and service development

About You

We're looking for someone with previous experience growing and leading teams responsible for account management and client success in a SaaS environment. You should have proven experience crafting and executing strategies to improve client retention and grow 'share of wallet' in a SaaS environment.

What We Offer

  • A competitive salary of $120,000 - $150,000 per year
  • Additional 4 days of leave each year
  • Ready Tech Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work arrangement
  • Access to Sonder, a technology-driven platform supported by safety, medical, and mental health experts
  • Paid parental leave
  • Visionary leadership opportunities
  • Community-driven culture

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