Chief Experience Officer

3 weeks ago


Melbourne, Victoria, Australia AFL Full time

A competitive salary package in the range of $120,000 to $180,000 per annum reflects the importance of this role. The AFL is Australia's premier sporting organisation, supporting two constantly evolving national competitions, AFL and AFLW.

Our purpose is to progress the game, so everyone can share in its heritage and possibilities. We have a strong workforce presence in most states and territories of Australia, including Northern Territory, Queensland, New South Wales/Australian Capital Territory, Victoria, and Tasmania.

The Head of Stadium Marketing & Experience will be responsible for the leadership of the Stadium department's responsibility for brand, creative, visitation, lead generation, experience, and premium event delivery. With the completion of Marvel Stadium's $225m upgrade and the continued evolution of the premium offering, this role will lead a talented team across a broad range of customer segments and product experience portfolio.

These key customer groups include daily ticket purchasers, AFL & Club Members, Club function attendees, premium members & suite holders. This role will also focus on our range of non-matchday activities, including Elevate Experiences & Events, Precinct Events, the Marvel Stadium tour, and feature tenancies.

The successful candidate will have demonstrated success and experience in championing the guest experience, working across all key stadium & premium customer experience touchpoints, including digital communications, online presence, ticketing, ingress & egress points, premium facilities, retail outlets, and other key stadium touchpoints.

This role requires a change management leader who can drive cultural change and lead high-profile internal and external stakeholders across various industries and sectors. Additionally, the ability to operate with flexibility and agility in a fast-paced environment is essential.

We are seeking an experienced professional with a strategic plan development background, who can oversee the design and execution of AFL Premium & B2B Hospitality event experiences. This individual should be able to leverage key stadium and wider AFL expertise to ensure consistent delivery of great end-to-end guest experiences and congruous fan journeys at Marvel Stadium and in AFL Premium & Hospitality products.



  • Melbourne, Victoria, Australia This Is An IT Support Group Full time

    About the RoleWe are seeking an experienced Chief Client Experience Officer to lead our account management team. This role focuses on partnering with our SME clients, whilst building our capability for our Enterprise clients.Key ResponsibilitiesMature a high performing account management function supporting SME clients, and build capability to support...


  • Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    Job Title: Chief Security Officer, AWS ProtectionThis is a high-level role that requires visionary thinking and strong leadership skills. As the Chief Security Officer for Amazon Web Services (AWS) Protection, you will lead a team of security experts to develop and implement industry-leading personnel security programs and processes.AWS operates in a...


  • Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time

    About the Opportunity:We are looking for an experienced Chief Information Security Officer (CISO) to lead our cybersecurity efforts at Amazon Web Services (AWS). As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive cybersecurity strategy to drive security outcomes across our cloud capability. This...


  • Melbourne, Victoria, Australia Netball Full time

    About Netball AustraliaNetball Australia is on the cusp of its centenary and embarks on a significant journey leading up to the 2027 Netball World Cup in Sydney.Salary & BenefitsAn attractive remuneration package will be available to the successful candidate, negotiable depending upon skill level and experience. The estimated annual salary for this position...


  • Melbourne, Victoria, Australia This Is An IT Support Group Full time

    About the Role: We are seeking a seasoned Chief Risk Governance Officer to join our team at This Is An IT Support Group. The ideal candidate will have a strong background in risk management, compliance, and governance.Key Responsibilities:Design, implement, and maintain a comprehensive risk management framework that aligns with regulatory requirements and...


  • Melbourne, Victoria, Australia ReadyTech Full time

    About UsReadyTech is a leading software company that empowers communities to thrive. With a strong track record of sustainable growth and a diverse range of clients, we offer an experience that will push you to be your best.The RoleWe are seeking a Chief Customer Growth Officer to lead our account management function and drive sales plans, targets, and...


  • Melbourne, Victoria, Australia Proud Mary Coffee Full time

    Job Title: Chief Coffee Quality OfficerAbout Proud Mary Coffee RoastersProud Mary Coffee Roasters is a renowned coffee roaster committed to delivering exceptional quality and innovative flavors. Our team is passionate about sourcing rare and unique coffee beans, creating unique roast profiles, and cultivating a fun and collaborative work environment.Job...


  • Melbourne, Victoria, Australia CircuIT Recruitment Group Full time

    As a Chief Customer and Product Officer Lead at CircuIT Recruitment Group, you will have the opportunity to shape the future of healthcare technology. This role offers a unique chance to drive innovation and make a lasting impact.Key ResponsibilitiesProduct Strategy: Oversee the entire product lifecycle, from conception to launch, aligning with customer...


  • Melbourne, Victoria, Australia This Is An IT Support Group Full time

    About This OpportunityWe are seeking a highly experienced Chief Marketing Officer to lead our Integrated Growth Marketing team at Cbus Super. As a key member of the Brand and Marketing leadership team, you will report directly to the Group Head of Brand and Marketing.Job DescriptionThis is an exceptional opportunity to drive acquisition of new members and...


  • Melbourne, Victoria, Australia Iress Full time

    Iress is seeking a Chief Financial Strategist to shape the strategic direction of the company, delivering high-impact insights to the Executive Leadership Team (ELT) and Board. As a proven leader with experience navigating complex stakeholder landscapes, you will guide critical decision-making and drive the achievement of key group objectives. The estimated...


  • Melbourne, Victoria, Australia This Is An IT Support Group Full time

    About Gallagher:Gallagher is a leading animal management solutions provider with over 80 years of experience in delivering innovative technology to farmers worldwide.Within our Animal Management business, we're passionate about empowering farmers to make informed decisions and improve their livestock operations. Our high-tech solutions are designed to...


  • Melbourne, Victoria, Australia Asahi Beverages Full time

    About the RoleWe are seeking a highly skilled Chief Information Security Officer to join our team at Asahi Beverages in Melbourne, Australia. As the Cyber Security Analyst, you will play a critical role in safeguarding our operations and driving innovation and resilience within our systems.Key Responsibilities:Monitor security alerts and manage day-to-day...


  • Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    The Department of Health plays a critical role in the Victorian health system, responsible for shaping it to meet the evolving health needs of all Victorians. We strive to empower individuals and communities to achieve optimal health outcomes.We're focused on supporting Victorians to be as healthy as they can through proactive initiatives such as alerting...


  • Melbourne, Victoria, Australia Page Executive Full time

    About Our ClientAbout Page Executive: Partnering with Leaders in the Education SectorAt Page Executive, we're excited to partner with a renowned leader in the education sector. We're on the hunt for a Chief Information Security Officer (CISO) who will lead their security strategy and drive business continuity.About the RoleThe CISO will be responsible for...


  • Melbourne, Victoria, Australia Australia And New Zealand Banking Group Limited Full time

    About UsAt Australia And New Zealand Banking Group Limited, we're shaping a world where people and communities thrive.We help our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.About the RoleAs Chief Operations Officer for Regulatory Oversight and...


  • Melbourne, Victoria, Australia Wintringham Full time

    OverviewWintringham is a specialist non-religious not-for-profit welfare organisation committed to providing high-quality aged-care, housing, and related support services to older people who have experienced or are at-risk of homelessness.Salary and BenefitsThe successful candidate will receive a competitive remuneration package, including 5 weeks' annual...


  • Melbourne, Victoria, Australia Music Victoria Full time

    About Music VictoriaMusic Victoria is a leading independent, not-for-profit organisation that serves as the state peak body for contemporary music in Victoria. With a strong commitment to advocating on behalf of the music sector, actively supporting the development of the Victorian music community, and celebrating and promoting Victorian music, we are...


  • Melbourne, Victoria, Australia Downer EDI Limited Full time

    About the RoleWe are seeking a highly experienced and strategic leader to join our team as a Chief Safety Strategist. This is a key role within our Transport & Infrastructure business, responsible for developing and implementing comprehensive Zero Harm strategies.Key ResponsibilitiesLead the development of Zero Harm priorities and plans, working closely with...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a leading company in AU, committed to creating a better world of work. We strive to foster a work environment that truly cares for and develops our employees, while creating lasting positive impact.SalaryWe offer a competitive compensation package, including an estimated salary of $95,000 - $110,000 per annum, depending on...


  • Melbourne, Victoria, Australia Easygo Full time

    About the Job">Easygo is seeking an experienced Office Experience Associate to join our team in Melbourne. As a key member of our front desk operations, you will be responsible for delivering exceptional customer service and supporting the smooth day-to-day functioning of our offices.">Your primary responsibilities will include managing mail and parcel...