Administrative Support Officer

4 weeks ago

Double Bay, New South Wales, Australia Aurrum Full time

About Aurrum Aged Care

Aurrum Aged Care is a leading provider of residential aged care services in Australia, with a presence on the NSW Central Coast and in metropolitan and regional Victoria.

Our residents are at the heart of everything we do, and our team members are the key to delivering exceptional care and services.

About the Role

This position supports customer service for care home operations and provides administrative support to the Administration Officer and the Client Services Team.

The ideal candidate will possess excellent communication and interpersonal skills, be able to work in a confidential manner, and maintain the highest standards of professional conduct.

Key Responsibilities

  • Provide administrative support to the Administration Officer and the Client Services Team
  • Support customer service for care home operations
  • Liaise with people at all levels, including residents, families, and external stakeholders
  • Manage competing priorities in a busy front desk/phone environment
  • Maintain accurate records and files

Requirements

  • Demonstrated experience in an administrative/customer service role
  • Experience in managing competing priorities in a busy environment
  • Good computer literacy
  • Excellent verbal, written communication, and numeracy skills
  • Valid National Police check (specific to work in aged care)
  • COVID-19 vaccination certificate

Benefits of Working with Aurrum Aged Care

  • Free Influenza Vaccination
  • Free Aurrum Staff Uniform
  • Engaging learning activities for professional development
  • Free counselling via Employee Assistance Program (EAP)
  • Aurrum All Star Recognition Program

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