Assistant General Manager

3 weeks ago

Double Bay, New South Wales, Australia Aurrum Full time

The Assistant General Manager - Operations Lead is responsible for overseeing the day-to-day operational functions within a designated care home. This role involves managing a portfolio of responsibilities within a primary care home, as well as providing operational leadership and support to other care homes in the region as required.

The Assistant General Manager - Operations Lead works in partnership with support office leadership teams to deliver Aurrum's strategy in care homes, including Client Services, Sales and Marketing, People and Culture, Hospitality Services, and Quality and Compliance.

This role will report to the Regional Manager - VIC and will be responsible for:

  • Managing a portfolio within a primary care home, which may include oversight of catering, cleaning, laundry, maintenance, and occupancy.
  • Leading the business functions in the Assistant General Manager portfolio, including day-to-day operational management, team leadership, financial performance, service delivery, and compliance.
  • Completing audits and reviews of assigned areas of oversight to ensure effective risk management and compliance aligned with Aurrum's standards, policies, and procedures.
  • Actively and timely managing resident complaints, incidents, and reporting.
  • Supporting occupancy performance under the guidance of the National Client Services Manager, including implementation of the state occupancy plan, tours, family meetings, admission coordination, and administrative tasks.
  • Providing leave relief for General Managers, taking GM responsibility for all aspects of the care home during these periods.
  • Contributing to the development of care home strategies and planning through collaboration with support services and the Aurrum Executive Team.

Requirements:

  • Demonstrated experience in the management of overall operations across all key areas of business performance.
  • Financial literacy, with the ability to read and create action based on P&L opportunities.
  • Strategic focus - future focused and clear sighted; knowledgeable with respect to internal and external operating environments for the business; able to translate business overarching strategic goals into local plans and initiatives.
  • People management – able to build and influence a strong positive culture, capable in attracting, developing, and empowering talented team members and fostering excellence in both individuals and teams.
  • Communication and interpersonal skills – excellent written and verbal communication skills; an effective negotiator and conflict manager; well-developed internal and external networks.
  • Knowledge of regulatory requirements for aged care/emerging requirements and prior experience within aged care, home care, or similar discipline within the healthcare or service industry will be highly desirable.

Aurrum Benefits:

  • Attractive remuneration package with performance incentives and bonus eligibility.
  • Paid Birthday Leave
  • A thorough onboarding and induction program.
  • Ongoing training & personal development through the Australian College of Nursing.
  • Personal and professional wellbeing support through our Employee Assistance Program.
  • Free annual flu vaccination.
  • Reward & Recognition programs aligned Aurrum's Gold Values
  • Potential pathways to senior leadership opportunities within Aurrum Group

About Aurrum Aged Care:

Aurrum Aged Care is one of Australia's leading residential aged care providers with presence in the NSW Central Coast and in metropolitan and regional Victoria.

Our residents are at the centre of what we do. The way in which we care is underpinned by our Living Life care philosophy by Aurrum GOLD Values, and our team members are at the heart of our success in the delivery of holistic care to our residents. Our Aurrum Value Proposition video provides a sense of who we are - and we are proud to be different.

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