Administrative Support Professional
3 days ago
About Aurrum Aged Care
Aurrum Aged Care is one of Australia's leading residential aged care providers, serving communities on the NSW Central Coast and in metropolitan and regional Victoria.
We put our residents at the heart of everything we do, guided by our Living Life care philosophy. Our team members are instrumental in delivering holistic care to our residents, and we're seeking a skilled Administrative Support Professional to join us.
About the Role
This position reports to the General Manager and provides administrative support to the Administration Officer and Client Services Team. As an ideal candidate, you'll maintain high standards of professional conduct, be able to effectively liaise with people at all levels, and work in a highly confidential manner.
Key Responsibilities
- Support customer service for care home operations, ensuring seamless interactions with residents, families, and staff.
- Provide administrative assistance to the Administration Officer and Client Services Team, contributing to the efficient operation of our facilities.
- Maintain accurate records, files, and databases, adhering to confidentiality and data protection protocols.
- Liaise with internal stakeholders to facilitate communication, resolve queries, and provide timely solutions.
- Collaborate with the Management Team to develop and implement administrative processes, enhancing overall operational efficiency.
- Ensure compliance with relevant policies, procedures, and regulatory requirements.
Requirements
- Demonstrated experience in an administrative/customer service role, preferably in aged care or healthcare.
- Ability to manage competing priorities in a fast-paced environment, maintaining a high level of productivity and accuracy.
- Excellent verbal, written communication, and numeracy skills, with the capacity to articulate complex information clearly.
- Valid National Police check (specific to work in aged care) and COVID-19 vaccination certificate.
Benefits of Working with Aurrum Aged Care
- Free Influenza Vaccination
- Free Aurrum Staff Uniform
- Engaging learning activities for professional development
- Free counselling via Employee Assistance Program (EAP)
- Aurrum All Star Recognition Program
Salary Estimate: AU$65,000 - AU$75,000 per annum, depending on experience.
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