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Project Implementation Specialist

1 month ago

Sydney, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment seeks an experienced Project Implementation Specialist to join our team in Sydney CBD. This is a hybrid working arrangement with excellent opportunities for growth and development.

Job Description:

The Project Implementation Specialist plays a critical role in learning our products in-depth, implementing various initiatives, and liaising with clients, stakeholders, and Product Managers to ensure the correct documentation of requirements. They will configure products or features, coordinate with multiple teams to run campaigns or execute projects, create instructional content, design new processes, act as a gatekeeper for specific features, and ensure proper usage across teams.

Key Responsibilities:

  • Product Knowledge: Learn and understand the product thoroughly to provide accurate information and support.
  • Stay updated on new features and improvements.
  • Requirement Documentation: Liaise with clients, Stakeholders and Product Managers to understand and document requirements accurately.
  • Translate client and internal requirements into actionable tasks.
  • Product Configuration: Configure products or features based on documented requirements.
  • Ensure configurations meet client expectations and are aligned with company standards.
  • Campaign and Project Coordination: Coordinate with multiple teams to run campaigns and execute projects effectively.
  • Ensure timely and accurate implementation of initiatives
  • Content Creation: Create videos, user guides, and other instructional materials to assist users.
  • Develop clear and concise documentation to support product usage and implementation.
  • Process Design: Design new processes based on existing features to improve efficiency and effectiveness.
  • Implement best practices for process design and improvement.
  • Feature Gatekeeping: Act as a gatekeeper for specific features to ensure they are used correctly.
  • Monitor feature usage and provide feedback or training as needed.
  • Team Collaboration: Work closely with various teams to ensure cohesive and coordinated efforts.
  • Facilitate communication and collaboration between teams to achieve common goals.
Requirements:

We are seeking an individual with experience in a similar role, preferably within the Fintech industry. Japanese language speakers have an advantage but it is not mandatory. The ideal candidate should have experience in Agile teams, familiar with Scrum and Kanban, and strong understanding of software applications and project/product management.

  • Experience in Agile teams, familiar with Scrum and Kanban.
  • Strong understanding of software applications and project/product management.
  • Excellent communication and interpersonal skills.
  • Ability to create clear and comprehensive documentation and instructional materials.
  • Experience in coordinating projects and working with cross-functional teams.
  • Experience with product configuration and implementation.
  • Proficiency in creating instructional videos and user guides.
  • Familiarity with process design and improvement methodologies.
  • Strong problem-solving skills and the ability to think analytically.
  • Prefer PR, Partner visa, and citizenship but full working rights for more than 9 months acceptable.
  • Working experience with Trading Platforms (Digital Options / CFD / Forex) is a plus.

The salary for this position is $90,000 - $110,000 per annum, depending on experience. At HOBAN Recruitment, we value diversity and inclusion. We encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments to the recruitment process for individuals with disability. If you require an adjustment, please contact us.