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Front Office Manager

1 month ago

Sunshine Coast, Australia Minor Hotels Full time

Job Title: Front Office Manager - Sunshine Coast, Australia

Company Overview: Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.

Job Summary: We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at Oaks Sunshine Coast Oasis Resort.

Key Responsibilities:

  • Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintain professional, open and honest communication to assist guests and make accurate bookings.
  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Ensure that all daily tasks are completed accurately and in a timely manner.
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team roster to meet budgets.
  • Support Hotel Manager with recruitment.

Requirements:

  • Minimum 2+ years experience at a supervisor level within a Hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of Trust accounting.
  • A passion for delivering exceptional, pro-active customer service.
  • Excellent written and verbal communication skills.
  • Availability to work a variety of shifts, including weekends and public holidays if required.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.