Front Office Operations Manager

3 weeks ago


Gold Coast, Queensland, Australia Grupo Mantra Full time

Located in a prime position between the Tweed River and Coolangatta Beach, the Mantra / Sebel Twin Towns Hotel & Apartments offers an exciting work environment with a short stroll to Greenmount beach and Rainbow Bay. As a Full Time Assistant Manager, you will be part of a dedicated Front Office Team, working closely with the Front Office Manager to oversee daily operations.

Main features of this property include a covered walkway to the Twin Towns Services Club, offering local dining, bars, and entertainment options.

  1. Shift times: 7am - 3pm or 3pm - 11pm, with occasional overnight shifts required.
  2. Award-winning team culture.
  3. Opportunities to grow skills and build a strong resume.

As an Assistant Manager, your responsibilities will include:

  1. Managing daily front office operations and supervising Team Members with true leadership ability.
  2. Handling guest complaints efficiently, with dignity and respect for both the guest and the Accor name.
  3. Providing a high level of customer service and a genuine personable service style that exceeds guest expectations.
  4. Assisting in the preparation of rosters and using Excel on a daily basis.

We are seeking a vibrant, outgoing individual with proven leadership experience within a hotel environment. Preferred candidates will have knowledge of Sihot PMS and previous experience in a Front Office hospitality role.



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