Front Office Lead

4 weeks ago

Sunshine Coast, Australia Oaks Hotels Full time

We are currently seeking a highly skilled Front Office Manager to lead our Front Office team at Oaks Sunshine Coast Oasis Resort.

The ideal candidate will have a strong background in hotel operations and excellent leadership skills to drive exceptional customer experiences.

Key Responsibilities

Some of the key responsibilities for this role include:

  • Guest Welcome Experience: Providing a warm and welcoming experience for guests upon arrival, ensuring they feel at home.
  • Team Leadership: Guiding and supporting the Front Office team to deliver outstanding guest experiences and maintain high operational standards.
  • Communication: Maintaining professional and open communication with guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Task Management: Ensuring all daily tasks are completed efficiently and effectively, including maintaining accurate guest accounts and assisting with daily reporting.
  • Team Rostering: Effectively managing the Front Office team roster to meet business needs and budgets.
  • Guest Complaints: Responding to and resolving guest complaints in a timely and professional manner.
  • Team Support: Providing support to the Hotel Manager with recruitment and other operational tasks.
Requirements

To be successful in this role, the ideal candidate will have:

  • Minimum 2+ years experience at a supervisor level within a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and a positive attitude.
  • Understanding of trust accounting.
  • A passion for delivering exceptional, proactive customer service.
Additional Information

Oaks Hotels offers a range of benefits to its team members, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave, including Birthday and Study leave.
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat.

We are committed to investing in the skills and growth of our team members, providing opportunities for career progression and development.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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