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Front Office Manager

1 month ago

Sunshine Coast, Australia Minor Hotels Full time

Company Overview

Oaks Hotels & Resorts is one of Australasia's largest apartment-style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences, and suites are what make our guests return time and time again.

Job Summary

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead the Front Office team at Oaks Sunshine Coast Oasis Resort. The successful candidate will be responsible for providing an outstanding guest welcoming experience, leading the team, and driving exceptional customer experiences.

Key Responsibilities

  • Provide an exceptional guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintain professional, open, and honest communication to assist guests and make accurate bookings.
  • Guide and support the team in providing outstanding guest welcoming and experiences.
  • Ensure that all daily tasks are completed accurately and in a timely manner.
  • Resolve and respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team rosters to meet budgets.
  • Support the Hotel Manager with recruitment.

Requirements

  • Minimum 2+ years of experience at a supervisor level within a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting.
  • A passion for delivering exceptional, pro-active customer service.
  • Excellent written and verbal communication skills.
  • Availability to work a variety of shifts, including weekends and public holidays if required.

Benefits

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave, including Birthday and Study leave.
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline, and RedBalloon).
  • Discount on furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness programs at Elysia Wellness retreat, including accommodation, all F&B, all wellness activities, spa treatments, and wellness one-on-one consults.