
Dynamic Customer Engagement Role
3 days ago
The Customer Service Professional is a dynamic role that requires actively engaging with customers through various channels, including phone calls, in-person visits, and video meetings. The primary goal is to promote and sell products, generate new business opportunities, and build strong customer relationships.
Key Responsibilities:
- Conducting outbound sales activities to generate new business
- Attending industry events to represent the company and build connections
- Promoting the entire product portfolio across retailers, resellers, education, government, corporate, and end-users
- Managing and recording all activity in the CRM system, ensuring accuracy and consistency
- Achieving defined KPIs around outbound activity, sales targets, and customer engagement
- Building strong customer relationships through quote follow-up, product support, and timely responses
- Identifying opportunities for cross-sell and upsell across the product range
- Collaborating internally to ensure seamless customer experiences and share market insights
- Staying up-to-date on customer trends, competitor offerings, and company alignment with industry standards
Requirements:
Experience in retail or B2B sales, ideally with outbound engagement (phone or face-to-face). Strong communication, presentation, and negotiation skills are essential, along with a highly self-motivated attitude and a customer-first mindset.
Benefits:
A hybrid working arrangement, birthday leave, a supportive and collaborative environment, and long-term career development in a stable company.
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