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Customer Success Manager
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Dynamic Customer Success Manager Role
2 weeks ago
**Job Overview:**
">We are looking for a skilled professional to manage the customer lifecycle, drive adoption of our solutions and maximize return on investment. This is an exciting opportunity for someone who enjoys building strong relationships with customers and identifying opportunities for growth.
">**Responsibilities:**
">- Manage the entire customer lifecycle from initial contact to ongoing support and retention
- Develop and execute plans to retain and grow a portfolio of premium brands in new and growing markets
- Embed customer adoption of our solutions through effective onboarding, training and support
- Ensure continuous ROI to our customers by developing collaborative Customer Success Plans
**Key Strengths:**
">- Strong customer relationship management skills
- Excellent communication and presentation skills
- Ability to understand complex problems and explain the source simply
- Strong time management and prioritisation skills
**What You'll Need:**
">- Bachelor's degree; an advanced degree may be considered in lieu of professional experience
- 2 years of related experience (Customer Success, Consultant, Account Management or Sales)
- Experience supporting a SaaS application is preferred but not required
**Why Work Here:**
">Our company exists to level the playing field for people as they discover a career that's right for them. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
">**A Final Note:** This is a role with our company, not a partner or affiliate.
"],