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Customer Engagement Specialist

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Sydney, New South Wales, Australia beBeeEngagement Full time $100,000 - $140,000

Job Title: Customer Engagement Specialist

We are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our organization, you will play a vital role in driving customer success and satisfaction.

Job Description:

The Customer Engagement Specialist will be responsible for orchestrating customer engagements to ensure successful delivery and beyond. You will work closely with customers to understand their needs and develop solutions that meet their business goals. Your expertise in service delivery and program management will enable you to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes.

  • Drive customer engagement and satisfaction through effective communication and relationship-building.
  • Develop and implement tailored solutions to meet the unique needs of each customer.
  • Collaborate with cross-functional teams, including Sales, Customer Success, Support, and Product Teams, to ensure seamless execution of programs and campaigns.
  • Monitor and report on customer satisfaction and feedback, identifying areas for improvement and implementing changes as needed.
Required Skills and Qualifications:
  • Proven experience in senior customer-facing roles with a mix of influencing, validating, negotiating, understanding, and execution.
  • Excellent customer-facing skills, with the ability to communicate effectively with Executives and other stakeholders both internally and externally.
  • Strong leadership experience, with the ability to enforce good project governance and drive delivery excellence.
  • Consistent track record of identifying customer needs and successfully implementing solutions.
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
Benefits:

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all employees. We believe in fostering a diverse and inclusive culture where everyone can excel. Our commitment to equal employment opportunity standards ensures that individuals from all backgrounds have an equal chance to succeed.

Why Choose Us?

Join our dynamic team and take advantage of opportunities to grow professionally and personally. At Databricks, we invest in our people and recognize the importance of diversity and inclusion. Together, let's achieve great things