Senior Night Front Office Team Lead

5 days ago


East Melbourne, Victoria, Australia Accor Full time
About the Role

As a Senior Night Front Office Team Lead at Pullman Melbourne on the Park, you will be responsible for providing exceptional customer service to our guests while maintaining accurate guest accounts and ensuring safety.

Job Description

This is a dynamic role that requires a keen eye for detail, excellent communication skills, and a passion for delivering outstanding results in a fast-paced environment.

Your key responsibilities will include:

  • Maintaining overnight reports and cross-checking daily transactions for all outlets
  • Providing precise information to guests and resolving any issues efficiently
  • Offering highest-level customer service at all times
  • Ensuring safety of guests and employees
Requirements

To succeed in this role, you will need:

  • A good level of computer literacy, specifically in Excel and Opera
  • An analytical mind with an attention to detail
  • The ability to maintain strict security procedures
  • Flexibility to work overnight shifts
What We Offer

In return for your hard work and dedication, we offer:

  • A supportive and dynamic work environment
  • Opportunities for professional growth and career advancement
Compensation

We estimate the annual salary for this position to be around $60,000-$80,000 AUD, depending on experience.



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