Front Office Representative

1 week ago


Melbourne, Victoria, Australia Grupo Mantra Full time
About BreakFree Adelaide

Located in the heart of the West End University precinct, BreakFree Adelaide offers an unbeatable location within walking distance to the city's vibrant hotspots, including the Convention Centre, Festival Theatre, Rundle Mall, and the Adelaide Oval.

We take pride in providing superior friendly service and a wide range of refurbished room types featuring all the comforts of home. Our guests love feeling welcome and at ease in our perpetually happy environment.

About the Role

We are seeking a motivated and enthusiastic Front Office Representative to join our vibrant Front Office Team on a night shift from 11pm to 7am. As a key member of our team, you will be responsible for delivering exceptional guest experiences from check-in to check-out and everywhere in between.

  • Deliver service excellence, ensuring every guest feels valued and cared for.
  • Manage the reception desk and process night audit and nightly reports with efficiency and accuracy.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Complete a variety of front office tasks, which will ensure every day is different, from selling hotel facilities to taking reservations and maintaining guest accounts.
  • Provide local information and insights to guests and visitors, showcasing your knowledge of neighbourhood attractions and amenities.
What We're Looking For

We're looking for someone with excellent communication skills, a positive attitude, and the ability to work under pressure while multitasking. You should be passionate about making both colleagues and guests smile, with apparent energy and enthusiasm that you'll bring to every shift.

Night Audit and/or Accounts experience is highly regarded, as this role can provide a great career path into other areas of operations or finance.

Benefits and Remuneration

The successful candidate can expect a competitive salary of approximately $55,000 per annum, based on location and industry standards. In addition to a attractive remuneration package, you'll enjoy working for a dynamic company like Accor, with opportunities for career growth and professional development.



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