Technical Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeExpertise Full time $60,000 - $80,000

Automotive Parts Specialist

Our team is seeking an Automotive Parts Specialist to provide expert technical support and product knowledge to customers.

About the Role:

  • You will be a key contact for trade and retail customers, providing support via phone using advanced automotive parts and mechanical knowledge.
  • Build relationships with customers to understand their needs and preferences.
  • Use up-to-date product information to problem-solve and identify solutions that meet customer requirements.
  • Deliver exceptional customer service and create lasting impressions through genuine interactions.
  • Maintain a safe work environment by adhering to safety protocols and procedures.

Key Responsibilities:

  • Provide technical support to customers via phone.
  • Build effective relationships with customers.
  • Problem-solve and identify solutions.
  • Deliver exceptional customer service.
  • Maintain a safe work environment.

Requirements:

  • A strong passion for customer service.
  • Experience in sales or a related field.
  • The ability to communicate complex technical information clearly and concisely.
  • Proactivity, solution-focused attitude, and the ability to work independently as well as part of a team.
  • A valid driver's licence and flexible availability to work various shifts.

We Offer:

  • A competitive remuneration package.
  • Ongoing training and career development opportunities.
  • A safe and inclusive work environment.
  • An Employee Assistance Program.

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