Customer Adoption Strategist

6 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time
Drive Revenue Growth

We are seeking a proactive Customer Growth Specialist to play a pivotal role in driving feature adoption and revenue growth for our solutions. This individual will be responsible for ensuring customers fully utilise features offered, enhancing their experience, and optimising their use of PropertyMe.

Key Responsibilities:
  • Account Growth: Identify opportunities for upselling and cross-selling our products and services to existing clients, contributing to revenue growth.
  • Proactively identify, engage, contact, and call existing customers using a range of outreach methods.
  • Surpass call and connect quotas each week.
  • Be an advocate for our organisation, ensuring all revenue targets are met each month.
  • Directly contribute to your revenue targets by achieving your OKRs.
  • Show growth in feature adoption across your customer base.
  • Build and maintain strong, long-lasting relationships with customers in your segmentation.
  • Work to retain existing customers and reduce churn by delivering consistent value, understanding their evolving needs, and proactively addressing potential concerns.
Reporting and Analysis:
  • Ensure all account activities are captured in Salesforce CRM.
  • Review customer feedback within your segment and work with your team to come up with ways to retain and engage your customers.
  • Review data to identify common themes across your segment and allow you to influence product utilisation.
  • Collate and report feedback from customers in regard to features and requests.
Market Insights:
  • Stay informed about industry trends, market developments, and competitor activities to provide valuable insights to share with your customers and your peers.
  • Report trends as noticed within your customer base.

This is an exciting opportunity to make a significant impact on the day-to-day lives of millions of Australian real estate professionals, tenants, and owners.

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