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Guest Services Representative
2 months ago
Are you a charismatic and empathetic individual who embodies the values of a prestigious financial institution? Do you have excellent communication skills and a customer-centric approach? We are seeking a Guest Services Representative to join our team in Sydney CBD.
About the Role:- Manage guest arrivals and lobby hosting to ensure a seamless experience
- Provide assistance and support to Reception and Switchboard teams, including complaint handling and feedback management
- Rotate across locations as required and oversee day-to-day functions
- Coordinate same-day catering, audio visual, and equipment requirements
- Manage MRBS, including booking, cancellations, and amendments to bookings
- Support Guest Relations Executives with performance reviews and objective setting
- Manage workspace and ensure operational standards are maintained
- Assist with administrative duties and project work as required
- Intermediate to Advanced Microsoft Excel, Word, and SharePoint skills
- Dedicated to exceptional customer service and a customer-centric approach
- Previous experience in room booking, concierge, reception, and/or coordination in a corporate environment
Working alongside an experienced and established team, our people are free to expand their skills and knowledge to drive their careers and reach their full potential. Our mission is to realise the potential in all the businesses and people we work with, so that together we can create the real estate solutions of the future.
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