
Student Experience Specialist
5 days ago
Student Support Assistant Role
This is a student-facing role that requires strong administrative and customer service skills to provide high-quality reception services for students.
The ideal candidate will have experience in administration, customer service or health sciences and be able to contribute to continual improvement initiatives in student support services. They will also possess excellent organizational and interpersonal skills, with the ability to balance competing deadlines while providing a positive experience for students.
About the Role
- Provide front-line reception services across multiple channels (in person, phone, and email)
- Assist with intake and triage to wellbeing support, accessibility registrations and direct students to appropriate university services
- Support administrative tasks such as data entry, document preparation and filing
Key Requirements
- Degree in administration, customer service or health sciences
- Minimum 2 years' experience in administration or customer service
- Strong organizational and interpersonal skills
- Ability to work in a fast-paced environment with competing deadlines
- Familiarity with key student support functions
Benefits
- A competitive salary package including base salary, superannuation and annual leave loading
- A full-time position with regular on-campus presence required
- The opportunity to work in a collaborative team environment and contribute to service improvements
How to Apply
- A cover letter addressing the key requirements outlined above
- Your current CV
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