Student Connect Support

PRIMARY DETAIL

Exciting opportunity to support the Service Connect team. Supportive & collaborative team environment.

• Hourly rate $ $52.01 per hour (HEW Level 3) plus superannuation.
• Casual roles. Based at Wallumattagal campus, North Ryde.
• Supportive & collaborative team.

Exciting opportunity for you to join the wider Service Connect Team in the role of casual Student Connect Support to provide customer service and administration transactional support during the peak period for Session 1, 2026 enrolment, commencing from early October 2025.

Reporting to the Team Leader, Student Connect, you will:

• Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
• Maintain and apply knowledge of policies and procedures relating to international and domestic students at the University.
• Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
• Process written, email, phone or in-person enquiries in a timely manner
• Provide feedback to support student services, process and systems improvement.
• Prioritise time and tasks to meet targets and timelines.

• Provide information and data as requested.

• The position requires a Criminal History Check.

About You

You will have knowledge of the higher education system, experience in providing customer service or administration, and be able to contribute to continual improvement initiatives in student support services.

You will have high attention to detail and time management skills, with the ability to manage high volumes of work. You will also have good interpersonal and communication skills (written and verbal) with the ability to communicate effectively with different stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary, by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Connect with us today

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We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter providing responses to the below criteria (maximum of 250 words per criteria):

• What experience do you have that you think would be useful in this role and why you are interested in working with us?
• Provide an example of how you have contributed to a team that achieved their goal. What was your team's goal and how did you contribute to this success?
• Describe a customer service situation where you went above and beyond.

• Describe a time when you had to enforce a company/business rule in a difficult situation. How did you handle the customer/situation.

• Selected candidates will be invited to attend an assessment centre in the week of 22/23 September 2025. Successful candidates will need to be available to participate in two training days during the week commencing 13 October 2025.

Role-specific Enquiries: Samuel Lagos, Team Leader via

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Applications Close: Sunday 7 September 2025, 11:59pm (AEST).

If you're already part of the Macquarie Group (MQ University, , MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close:

07/09/2025 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our

Diversity, Inclusion and Belonging Framework

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Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.