Student Support Assistant

This is a Student Support Assistant role with Macquarie University based in North Ryde, NSW, AU
== Macquarie University ==

Role Seniority - junior

More about the Student Support Assistant role at Macquarie University

PRIMARY DETAIL

Play a key role in supporting the student experience by providing high-quality reception, administrative and concierge services for Student Wellbeing. Join a collaborative and student-focused team at Macquarie University
• Salary Package: From $78,954 to $85,095 (HEW 4) p.a., plus 17% employer's superannuation and annual leave loading.
• Appointment Type: Full-time (35 hours per week), continuing position
• Location: Macquarie University, Wallumattagal Campus, North Ryde

The Role We are seeking a motivated and organised Student Support Assistant to join the Student Wellbeing team within the Office of the Pro Vice-Chancellor, Dean of Students. In this student-facing role, you will be the first point of contact for students seeking support, delivering professional reception services across multiple channels (in person, phone, and email). You will assist with intake and triage to wellbeing support, accessibility registrations and direct students to appropriate university services. You will also provide administrative support to the Student Wellbeing and Accessibility teams, contribute to service improvements, and play an important role in ensuring the smooth day-to-day operations of the unit.

This is a student-facing role that requires regular on-campus presence to provide frontline reception and wellbeing support. About You You will be a motivated and proactive professional with experience in administration or customer service. You bring strong organisational and interpersonal skills, with the ability to balance competing deadlines while providing a positive, student-focused experience. You enjoy working collaboratively, contributing to service improvements, and building effective relationships with stakeholders across the University. About Us Macquarie University is recognised for its commitment to equity, diversity, and inclusion. The Office of the Pro Vice-Chancellor, Dean of Students, leads initiatives to enhance student support and student experience, including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing. Student Wellbeing provides holistic support to students, offering guidance, care, and connection to a wide range of services to help students thrive during their studies.

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. How to Apply To be considered for this position, please submit your application online including:

• A cover letter addressing the key criteria outlined in this advert.

• Your current CV.

Essential Criteria

• Qualification or equivalent experience in administration, customer service, health sciences , or related discipline.

• Knowledge of customer service and/or administration processes and associated policies. 

• Able to contribute to continual improvement and transformation initiatives in student support services. 

• Regular on-campus presence is required for this student-facing role.

• Experience undertaking complex administration functions within tight deadlines. 

• Familiarity with key student support functions. 

• Ability to build and manage partnerships with key internal and external stakeholders.

For role-specific enquiries, please contact: Jessica Luquin, Head, Student Wellbeing via jessica.luquin@mq.edu.au

Applications Close: Sunday 14 September 2025 at 11:59 p.m. (AEST)

Note: This position requires a current Working with Children Check.

Work Rights: Applicants must be Australian citizens, permanent residents, or currently residing in Australia with full working rights.

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants is received.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

14/09/2025 11:59 PM

​ A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Macquarie University team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Providing reception services
• Assisting with intake and triage
• Supporting administrative tasks

Key Strengths

• Administration experience
• Organisational skills
• Interpersonal skills
• Knowledge of student support functions
• Customer service knowledge
• Continuous improvement mindset

Why Macquarie University is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Macquarie University not with Hatch.

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