Service Excellence Lead

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $150,000
Job Overview

As a Service Manager, you will play a pivotal role in strategy development and execution for the service team. You will work closely with cross-functional teams to establish a strong sense of collaboration and teamwork.

This leadership position involves managing a dynamic team of service technicians to ensure that the service needs in the region are met through efficient and effective use of resources.

Key Responsibilities:
  • Strategy Development and Execution
    • Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business.
  • Service Delivery and Quality
    • Provide support to applied products including commissioning, maintenance, warranty service, and breakdown services.
  • Customer Management
    • Act as an interface for customers on Applied product performance and quality while developing and maintaining customer relationships.
  • Staff Management and Development
    • Lead, coach, and encourage staff, especially technicians under your direction supervision, to achieve performance objectives in your region.
Requirements

To be considered for this opportunity, you must possess:

  • A minimum of 10 years' experience in the HVAC or similar industry, with 5-7 years in a management capacity and 3-5 years in a technical role.
  • A general understanding of HVAC with a specific focus on Applied Products - Chillers, Controls, and Airside.
  • Demonstrated ability to manage projects and achieve project milestones.
  • Strong people management skills, with particular emphasis on developing teams and driving performance.
  • Excellent communication skills, with the ability to deliver clear messages and communicate with impact.
  • Ability to identify, promote, and implement continuous improvements to increase efficiency and enhance quality.
About Us

We are a leading provider of air conditioning solutions. Our success is built on the foundation of our people, who strive to think differently and be open to new possibilities.

We offer a collaborative and dynamic work environment that fosters growth and development. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

We are committed to diversity and inclusion in the workplace. We welcome applications from talented individuals from diverse backgrounds.

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