Operations Excellence Lead

3 days ago


Melbourne, Victoria, Australia beBeeCustomerCentricity Full time $50,000 - $60,000
Service Manager Position Overview

We're seeking a dedicated and results-driven Service Manager to lead our team of professionals. The successful candidate will be responsible for coordinating work priorities, providing daily leadership, support, and management.

Key Responsibilities:
  • Lead, develop, and support the service team in achieving their goals.
  • Drive productivity improvements and contribute to operational strategies.
  • Ensure high-quality service standards through regular quality checks and audits.
  • Identify and act on opportunities to enhance customer experiences.
  • Manage new customer installations and de-installations from sales handover to first service visit, including team coordination.
  • Take a lead role in installing equipment for new customers, requiring some handy skills.
  • Coordinate mobile and web-based service software and technology to optimize work processes.
  • Oversee vehicle maintenance and safety for the fleet.
  • Respond to customer issues and requests via email and phone, delegate tasks, and resolve in a timely manner.
  • Manage warehouse operations and monitor stock levels of supplies.


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