Senior Guest Experience Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $68,000

Job Summary:

This position is responsible for providing exceptional guest experiences, ensuring operational efficiency, and leading a team of Guest Service Officers. The successful candidate will be able to demonstrate experience in front office, customer service, food handling, housekeeping, administration, and cash handling.

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About the Role:

The Senior Guest Services Officer will assist the Park Manager in supervising the Guest Service Officers, ensure delivery of excellent guest experiences, and represent the company in a positive manner. Key responsibilities include:

  • Providing high-quality customer service through face-to-face interactions and phone calls
  • Managing daily financial transactions, including reconciliation and banking
  • Assisting with guest reservations, cancellations, arrivals, and departures
  • FOLLOWING WORK HEALTH AND SAFETY PROCEDURES
  • Undertaking on-call duties, including after-hours support and responding to inquiries
  • Ensuring operational procedures are followed

Requirements:

To succeed in this role, you will have the ability to work productively and independently, deliver an excellent guest experience, manage time effectively, learn quickly, use initiative, and adapt to changing work environments. You will also need to lead others, provide flexible availability, and utilize computer systems proficiently.

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Benefits:

We offer a range of benefits, including:

  • Two free nights' accommodation
  • A generous discount on personal travel to our parks
  • A friends and family discount
  • Parental leave gap payment
  • Salary sacrifice and novated lease options
  • Excellent wellbeing initiatives
  • Activities and events that foster a sense of connection and belonging
  • A comprehensive education and development program

What Next?

We encourage Aboriginal and/or Torres Strait Islander people to apply.

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