Guest Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeService Full time $55,000 - $85,000

Job Title: Guest Experience Manager

We are seeking a charismatic and guest-focused individual to lead our Front Desk Team at a luxurious hotel.

This critical role provides a high level of service to guests and balances the needs of talent, the hotel, and our valued customers.

You will assist the team in maintaining excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep understanding of their journey.

The role requires management and supervision of all hotel operational areas, including performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills.

The ideal candidate will have previous experience in Front Desk/Front Office roles, ideally within a supervisory or management position, within a luxury hotel environment.

About the Role:

  • Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
  • Driving customer-centric culture and loyalty programs
  • Assists managers with all aspects of rooms division operations, including business decisions and brand guidelines
  • Responsible for the smooth and efficient operations of all hotel areas, in the absence of senior leadership
  • Ensures high standards of service that maximizes guest satisfaction
  • Establishes goals to guide operation and performance
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others

Requirements:

  • Previous experience in Front Desk/Front Office roles, ideally within a supervisory or management position, within a luxury hotel
  • Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property-based systems, and room inventory management
  • Attention to detail and excellent oral and written communication skills
  • Ability to work on weekends/public holidays based on operational requirements
  • Basic computer skills (email, Microsoft office suite, etc)

  • Food And Beverage Attendant

    5 days ago

    Sydney, New South Wales, Australia Hospitality & Guest Experience Full time

    Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsWith spacious and thoughtfully designed rooms and suites, the Monarto Safari Resort caters to those seeking an escape from the everyday.Whether it's a family getaway or a romantic weekend, it serves as the perfect base for bringing...

  • Guest Experience Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeGuest Full time $90,000 - $120,000

    Job OverviewThe Guest Services Coordinator plays a pivotal role in delivering exceptional guest experiences.Key Responsibilities:Coordinate daily bell desk operations to ensure seamless and efficient service delivery.Serve as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to facilitate smooth guest movements throughout the...

  • Guest Experience Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $84,480 - $108,150

    Job OverviewThe Guest Experience Manager is a key role that oversees the delivery of exceptional guest services and ensures a warm welcome for all visitors. This position requires a high degree of interpersonal and communication skills to lead, influence, and encourage others.Key ResponsibilitiesLeading the Guest Services team to maintain high standards of...

  • Guest Experience Manager

    2 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 23200988**Job Category** Rooms & Guest Services Operations**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Authentically You**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Guest Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $120,000

    Are you passionate about delivering exceptional guest experiences? As an Assistant Manager, you play a vital role in supporting the Venue Manager and team to create memorable moments for guests and their teams.About the Role:Support the Venue Manager in driving business growth and ensuring seamless day-to-day operationsMotivate and inspire the team to...

  • Guest Experience Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $78,000

    Senior Guest Services Officer Job DescriptionThis is a full-time position located at Evans Head. The purpose of the role is to assist in supervision of guest service staff and ensure delivery of excellent guest experience. Key responsibilities include:Providing high-quality customer service, including liaising with guests face-to-face and via...

  • Guest Experience Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeGuestExperience Full time $68,000 - $94,000

    Job Title: Guest Experience ManagerKey Responsibilities:To oversee the smooth operation of the Front Office, ensuring efficient and courteous service to guests.Welcome guests warmly, acknowledging them with a smile, eye contact, and a friendly greeting using their name when possible.Listen actively and respond positively to guest questions, concerns, and...

  • Guest Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeConcierge Full time $90,000 - $120,000

    Role OverviewThis position involves providing exceptional guest experiences through personalized service and seamless support.Key Responsibilities:Manage a team to deliver consistent high-quality service, ensuring guests' needs are met promptly and efficiently.Develop effective strategies to proactively resolve guest requests and concerns, utilizing feedback...

  • Guest Experience Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $70,000 - $71,000

    About the RoleLead a talented front office team to ensure exceptional guest experiences from check-in to departure.Manage daily operations, supervise staff and report directly to the Regional General Manager.Key ResponsibilitiesSupervise and train the front office team to deliver excellent customer service.Manage day-to-day operations, including scheduling,...

  • Guest Experience Manager

    7 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $101,360 - $118,540

    Guest Experience ManagerWe are seeking a seasoned hospitality professional to take on the role of Guest Services Director.About the Role:Overall responsibility for daily operations, team leadership, and exceptional guest interactions drive hotel success.Leading a team of hospitality professionals, providing guidance, support, and coaching enhances service...