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Customer Service Representative
2 months ago
As a key member of our Service Liaison team, you will play a vital role in delivering exceptional after-sales service to our customers. Your primary objective will be to ensure customer satisfaction and loyalty by providing timely and effective support.
Key Responsibilities- Liaise with customers to diagnose and troubleshoot operational issues with their products, utilizing your problem-solving skills and technical knowledge.
- Log service calls with our manufacturers, accurately updating and recording any problems and interactions.
- Collaborate with suppliers, manufacturers, and their service agents to identify and address the root cause of customer faults or problems.
- Investigate unusual problems to ensure a positive resolution for our customers.
- Arrange replacements or other solutions for customers who cannot have their product repaired.
- Excellent problem-solving skills and a proactive attitude.
- A warm and friendly demeanor to build strong and trusting relationships with customers, suppliers, and internal teams.
- Strong verbal and written communication skills.
- Ability to work efficiently under pressure and adapt to changing priorities.
- Annual salary $58,000 + Super.
- Permanent full-time position with regular working hours.
- Position located at HQ in Waterloo, NSW.
- Exciting career advancement opportunities as a rapidly growing company that values promoting from within.
- Ongoing training and development opportunities through our in-house Training Academy.
- Experience Winning Perks with exclusive discounts and savings on a diverse range of products and services.
Discover our vibrant community and learn more about us at our website.
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