Customer Experience Representative
3 weeks ago
Customer Experience Representative
At Accent Group Limited, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our wholesale team, you will be responsible for providing exceptional customer service and support to our customers through various channels.
About the Role:
The successful candidate will be responsible for:
- Providing timely and accurate responses to customer inquiries via phone, email, and live chat.
- Entering customer orders with high accuracy and efficiency.
- Maintaining a high first response time to ensure customer satisfaction.
- Identifying and escalating support requests to ensure timely resolution.
- Working collaboratively with the sales team to ensure seamless customer experience.
- Identifying areas for process improvement and making recommendations to the leadership team.
Requirements:
- Proven experience in a customer-facing role or data entry position.
- Excellent communication and problem-solving skills.
- Ability to work autonomously and as part of a team.
- Proficiency in MS Office and data entry software.
- Experience with live chat and phone support is desirable.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Apply Now:
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