Customer Experience Representative

3 days ago

Waterloo, Australia Winning Appliances Full time
Customer Experience Team Member

Are you passionate about delivering exceptional customer experiences?
We're looking for a talented Customer Experience Team Member to join our team, where you'll be the voice of our brand and ensure every customer interaction leaves a lasting impression.

Key Responsibilities:

  • Respond to customer feedback, resolve issues promptly, and ensure every customer walks away with a smile.
  • Turn satisfied customers into advocates by addressing concerns and managing product/service reviews effectively.
  • Identify opportunities to improve internal processes and make a positive impact on our customer experience.
  • Handle customer calls, emails, and feedback, collaborating with suppliers and logistics partners to maintain seamless operations.
  • Keep customer records up to date and ensure every interaction is positive and productive.

Qualifications:

  • You genuinely love making customers happy and solving their problems.
  • You're quick on your feet and excel at turning challenges into opportunities.
  • You possess top-notch verbal and written communication skills.
  • You can juggle multiple tasks, prioritize effectively, and remain calm under pressure.
  • You thrive in a fast-paced environment and enjoy collaborating with others to achieve results.

What We Offer:

  • We promote from within and are a growing company, offering opportunities for growth and development.
  • Our in-house Training Academy provides nationally accredited qualifications (Cert III & Cert IV) to help you upskill and stay ahead.
  • We offer a range of benefits, including retail discounts, travel deals, wellness packages, and entertainment offers.
  • Access to our employee assistance program (EAP) ensures you're supported in both your personal and professional life.

Join our vibrant community and learn more about us at www.winninggroup.com.au/careers. We're committed to nurturing a diverse and inclusive culture of opportunity and encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.

  • Customer Experience Representative

    3 weeks ago

    Waterloo, Australia Accent Group Full time

    Customer Experience RepresentativeAt Accent Group Limited, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our wholesale team, you will be responsible for providing exceptional customer service and support to our customers through various channels.About the Role:The successful candidate will be...

  • Wholesale Customer Experience

    1 month ago

    Waterloo, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Wholesale Customer Experience

    1 month ago

    Waterloo, Australia Accent Group Full time

    Wholesale Customer Experience Waterloo NSW 2017, Australia Req #8989 Wednesday, 9 October 2024 Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over...

  • Wholesale Customer Experience

    5 months ago

    Waterloo, Australia UGG Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Customer Experience Specialist

    1 month ago

    Waterloo, Australia Winning Group Full time

    {"h1": "Customer Experience Team Member", "p": "At Winning Group, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers receive the highest level of service and support.", "ul": [{"li": "Provide legendary customer experiences...

  • Customer Experience Specialist

    4 weeks ago

    Waterloo, Australia Winning Group Full time

    Customer Experience Team MemberAt Winning Group, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Team Member, you'll play a vital role in ensuring that our customers have a legendary experience from start to finish.Key Responsibilities:Resolve Customer Issues: Respond to...

  • Customer Experience Specialist

    4 weeks ago

    Waterloo, Australia Winning Group Full time

    Customer Experience Team MemberAt Winning Group, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Resolve Customer Issues: Respond to customer feedback...

  • Customer Experience Specialist

    1 month ago

    Waterloo, Australia Winning Group Full time

    {"h1": "Customer Experience Team Member", "p": "At Winning Group, we're committed to delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers receive the highest level of service and support. Your key responsibilities will include: * Responding to...

  • Customer Experience Specialist

    4 weeks ago

    Waterloo, Australia Accent Group Full time

    Customer Experience SpecialistAccent Group Limited is a leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.We are seeking a Customer Experience Specialist to support our customers through our wholesale channels in a collaborative environment where the...

  • Customer Experience Advocate

    1 week ago

    Waterloo, Australia Winning Group Full time

    About the Role:Deliver exceptional customer experiences from start to finish, ensuring our customers have a legendary experience when dealing with us.Your Responsibilities:Support customers in resolving issues with their products in a timely and effective manner.Identify and improve internal processes to enhance the customer experience.Turn satisfied...

  • Customer Experience Advocate

    4 days ago

    Waterloo, Australia Winning Group Full time

    Experience the Difference as a Customer Experience Team Member at Winning Group.Do you have a passion for delivering exceptional customer experiences? Are you a problem-solver with a keen eye for detail? We're looking for a skilled Customer Experience Team Member to join our vibrant community.Your ResponsibilitiesRespond to customer feedback and resolve...

  • Customer Experience Ambassador

    9 hours ago

    Waterloo, Australia Winning Appliances Full time

    About UsAt Winning Group, we're more than just a retail company. We're an award-winning experience provider driven by people, science, and our commitment to making a positive impact. As a fourth-generation, family-owned Australian business, we stand out from our competitors with innovative logistics, technology, and luxury retail services. Our brand...

  • Sales Development Representative

    5 months ago

    Waterloo, Australia Pope Recruitment Pty Ltd Full time

    **Sales Development Representative needed in Waterloo, NSW** Pope Recruitment, a leader in the recruitment industry, is on the hunt for a driven Sales Development Representative to join our team. We're dedicated to connecting top talent with premier organisations, and we need your help to expand our reach and impact. **Location**: Waterloo, NSW **About...

  • Customer Experience Team Member

    3 weeks ago

    Waterloo, Australia Winning Group Full time

    Customer Experience Team MemberAt Winning Group, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you'll play a vital role in ensuring our customers have a legendary experience from start to finish.Key Responsibilities:Resolve Customer Issues: Respond to customer...

  • Customer Experience Team Member

    2 weeks ago

    Waterloo, Australia Winning Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Team Member. In this role, you will play a key part in ensuring that all customers have a legendary experience from start to finish when dealing with us.Key ResponsibilitiesRespond to Customer FeedbackRespond to all...

  • Customer Experience Team Member

    3 weeks ago

    Waterloo, Australia Winning Group Full time

    At Winning Group, we pride ourselves on delivering exceptional customer experiences. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish when dealing with us.The role involves supporting customers to resolve any issues they may have with their products in a timely...

  • Customer Experience Team Member

    2 weeks ago

    Waterloo, Australia Winning Group Full time

    At Winning Group, we pride ourselves on delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Team Member, you will play a vital role in ensuring that all customers have a legendary experience from start to finish.Key Responsibilities:Respond to customer feedback and resolve any issues or concerns in a timely...

  • Customer Experience Team Member

    3 weeks ago

    Waterloo, Australia Winning Group Full time

    About the Role:As a Customer Experience Team Member at Winning Group, you will play a vital role in ensuring that all customers have a legendary experience from start to finish. Your primary responsibility will be to support customers in resolving any issues they may have with their products in a timely and effective manner.Key Responsibilities:Respond to...

  • Customer Experience Team Member

    1 month ago

    Waterloo, Australia Winning Group Full time

    **Company Description** At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative...

  • Customer Experience Team Member

    1 month ago

    Waterloo, Australia Winning Group Full time

    Job DescriptionAs a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products in a timely and effective manner.Responding to all feedback and quickly resolving any...