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About the Royal Flying Doctor Service
We are a leading healthcare provider in remote, rural, and regional locations across South Australia and the Northern Territory. Our mission is to deliver high-quality aeromedical and primary health care services to those in need.
About this Opportunity
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant at our Alice Springs Tourist Facility. As a key member of our team, you will be responsible for providing an exceptional customer experience to visitors from around the world.
Key Responsibilities
- Assist and host tourist groups through the facility, ensuring a warm and welcoming experience.
- Facilitate school visits, educational events, and local community activities, promoting the Royal Flying Doctor Service's mission and values.
- Manage advanced bookings and provide quality customer service, ensuring a seamless experience for visitors.
- Assist with stock control, pricing, storage, and displaying of merchandise, as well as stocktake duties as required.
- Complete point of sale RFDS SA/NT merchandise purchases and provide a positive, lasting experience for all visitors.
- Assist with maintaining the Tourist Facility's cleanliness and tidiness.
About You
To be considered for this role, you will require:
- A bright and enthusiastic personality, with excellent interpersonal skills and the ability to speak confidently to groups.
- Previous retail sales and point of sale/cash handling experience, with a strong focus on customer service.
- Exceptional organizational skills, with a high level of integrity, punctuality, and reliability.
- Previous experience in the Tourism Industry is preferred but not essential.
- Flexibility to work a roster Monday to Sunday, with hours varying between 8:45AM– 5:15PM (weekend work and public holiday work may be required).
Our Benefits
As a member of our team, you can expect to be provided with challenging and interesting work, as well as opportunities for professional development and growth. We offer a supportive environment where our people are valued and encouraged to achieve their best.
Our benefits include:
- Employee Values Awards.
- Reward and Recognition program.
- Employee Assistance Program.
- Comprehensive orientation program for new starters.
- Learning management system.
- Generous annual salary packaging options to reduce your taxable income.
