Client Services Coordinator

7 days ago

Sydney, New South Wales, Australia News Corp Australia Full time

Role Overview

The Client Services Coordinator is tasked with supporting the sales teams in driving revenue through effective administrative assistance, ensuring seamless operations and outstanding customer service. This position involves a variety of duties, such as managing order processing, coordinating media schedules, executing successful client campaigns, and performing administrative tasks to boost overall efficiency.

Client Satisfaction Metrics

  • Evaluate client satisfaction via feedback surveys, ratings, and testimonials. High satisfaction levels reflect effective communication, responsiveness, and support from the Client Services Coordinator.

Timeliness in Response & Resolution

  • Track the response time to team inquiries and the resolution of issues. Prompt responses and effective resolutions showcase proactive communication and problem-solving abilities, enhancing client experiences and satisfaction.

Order Processing Effectiveness

  • Analyze the efficiency and accuracy of order processing tasks, including order entry, confirmation, and tracking. A low error rate and timely fulfillment indicate effective collaboration with internal teams, contributing to client satisfaction and loyalty.

Client Retention Tracking

  • Monitor the percentage of clients who continue to engage with the organization over time. A high retention rate suggests strong relationships and effective support, ensuring satisfaction with the services provided by the sales team, aided by the Client Services Coordinator.

Media Schedule Adherence

  • Assess compliance with media schedules and placements for advertising initiatives. High compliance rates reflect effective coordination with sales and marketing teams, media partners, and clients, ensuring timely execution of media campaigns.

CRM Data Integrity

  • Evaluate the accuracy and completeness of data within the customer relationship management (CRM) system. High data integrity rates demonstrate diligent record-keeping, facilitating reliable tracking of sales activities and opportunities.

Completion Rate of Administrative Tasks

  • Monitor the completion rate of administrative responsibilities. A high completion rate indicates strong organizational skills, attention to detail, and efficiency in managing workflows.

Feedback and Continuous Improvement

  • Gather feedback from the sales team regarding the support provided by the Client Services Coordinator. Positive feedback highlights effective collaboration and communication, contributing to overall sales success.

Candidate Profile

  • Experience in providing administrative support to sales teams, ideally in a client-facing capacity. Familiarity with sales processes and order management is advantageous for effective support.
  • Proven track record in delivering exceptional customer service and support. Experience in addressing team requests and managing client relationships is essential for building trust.
  • Strong administrative capabilities, including organization, time management, and attention to detail.
  • Experience with customer relationship management (CRM) systems, such as Salesforce, is beneficial. Knowledge of CRM functionalities and data management supports effective client information handling.
  • Ability to generate reports and manage data in various formats to support administrative tasks.

Benefits Overview

We offer a range of benefits to express our appreciation for our employees' contributions. These include:

  • Exclusive Access - Opportunities to engage with products and publications from across our media family.
  • Health & Wellbeing - Resources and support for maintaining a healthy lifestyle.
  • Flexible Time Off - Various leave options to accommodate personal needs.
  • Professional Development - Opportunities for growth and recognition.
  • Financial Support - Guidance on financial management.
  • Exclusive Perks - Discounts and offers across a variety of services.
  • Community Engagement - Opportunities to contribute to community initiatives.
  • Inclusive Workplace - Access to resources that support diverse employee needs.

About Us

We are a leading media organization in Australia, recognized for our influential brands across news, sports, and lifestyle. Our audience trusts us for quality information and inspiration across multiple platforms.

Diversity, Equity, and Inclusion Commitment

We value diversity and strive to create an inclusive environment where all employees can thrive. We encourage individuals from all backgrounds to apply and welcome any requests for accommodations during the recruitment process.

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