Childcare Customer Service Representative

1 week ago


Seven Hills, New South Wales, Australia Charterhouse Full time

Job Opportunity: Childcare Customer Service Officer

We are seeking a highly skilled and experienced customer service professional to join our team at Charterhouse. As a Childcare Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Triage inbound phone calls and respond to customer inquiries
  • Take messages and redirect as needed
  • Check enrolment applications before they are processed by the Customer Service team
  • Record keeping and filing using the required systems and procedures
  • Other administrative duties to support the team and enrolment processes

Requirements:

  • Exceptional communication skills, both written and verbal
  • Certificate/Diploma in Business Administration and/or Children's Services
  • Previous experience within the Children's Services industry is highly regarded
  • Demonstrated inbound call centre experience
  • Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
  • Experience with Childcare Management Software would be beneficial

What We Offer:

  • A competitive hourly rate
  • A supportive and dynamic work environment
  • Opportunities for professional growth and development

How to Apply:

For further information or interest in the role, please submit your updated resume to Brooke Dover at brooked@charterhouse.com.au



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