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Workplace Experience Coordinator

2 months ago

North Ryde, New South Wales, Australia JLL Full time

About JLL

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Our Culture

We are an entrepreneurial, inclusive culture where the best inspire the best. We approach our work in a warmer, more optimistic, and inclusive way.

The Role

We are seeking a personable, professional, and proactive Workplace Coordinator to join our team at JLL. As a Workplace Coordinator, you will play a crucial role in providing a welcoming experience for our client's staff and guests, ensuring a comfortable and hospitable environment.

Key Responsibilities

  • Create memorable and positive interactions with staff, visitors, and contractors through warm welcomes, genuine conversations, and by anticipating their needs
  • Proactively connect with employees to understand their needs, feedback, and concerns
  • Utilize technology tools to effectively support employee requests and tickets
  • Organize and coordinate meeting room bookings and ensure their preparedness
  • Brainstorm, plan, and execute events to activate spaces, encourage networking, and boost engagement
  • Provide coverage at the Reception desk as required
  • Perform regular inspections of the premises to ensure cleanliness, comfort, and functionality
  • Maintain a visible presence among employees, fostering an environment that encourages open conversation to express any needs or concerns
  • Actively identify opportunities to drive efficiencies and streamline processes

Requirements

  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint)
  • Proficiency in Computerized Maintenance Management Systems (CMMS) and/or Integrated Workplace Management Systems (IWMS), particularly Helpdesk Systems
  • Familiarity with mailroom operations
  • Prior experience in hospitality, tourism, or customer service preferred
  • Exceptional customer service skills and professionalism, with a passion for hospitality, customer interactions, and satisfaction
  • A personable individual who enjoys interacting with others and building relationships
  • Adaptable and willing to learn new technology and applications

What We Offer

You'll join a company that values diversity, equity, and inclusion. We are committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability. We recognize and appreciate the skills acquired in military service careers as vital and transferable to our workforce.