Case Manager
6 days ago
Mission Australia is seeking a skilled Case Manager to join our Psychosocial Services team in the Katherine and Big Rivers region. As a Case Manager, you will play a critical role in providing life-changing support to individuals with complex mental health challenges.
Key Responsibilities- Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.
- Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.
- Collaborate with participants to develop individualized, culturally appropriate recovery plans, including referrals to supplementary support services.
- Assist participants in transitioning out of the service into independence or other appropriate services.
- Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.
- Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.
- Conduct promotional activities with program participants in both remote and broader communities.
- Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.
- Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.
- Perform a range of administrative tasks to ensure the efficient operation of the service.
- Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector.
- Strong understanding of Aboriginal and Torres Strait Islander cultures and communities – previous experience working within remote or regional groups.
- Ability to travel to remote communities on a regular basis, involving overnight stays.
- A sound understanding of the National Disability Insurance Scheme (NDIS) access process.
- A demonstrated person-centered, recovery-focused, strength-based approach to participants' care, based on a sound understanding of mental health and illness.
- Highly developed verbal and written communication skills.
- Experience in developing and/or facilitating one-on-one and group activities.
- Current unrestricted Australian drivers' licence.
- A valid NT Working with Children Check (OCHRE Card).
Mission Australia is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
Benefits- Rewarding work – every day you know you're making a real difference.
- Not-for-profit salary packaging, reducing your tax.
- Free external, confidential counselling and access to chaplaincy support.
- Volunteering opportunities.
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
- Additional $350 each year to help with cost of living in a remote area.
- Access to up to 3 additional days Personal/carers leave each year.
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