Case Manager

• Full Time | Max Term Contract until 30/06/2025

• Salary: $87,138 + Super + Salary Packaging

• Location: Katherine and Big Rivers region, NT 0850

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Mission Australia is offering an exciting opportunity for a passionate Case Manager to join our Psychosocial Services team. In this role, you'll travel to vibrant communities like Mataranka, Jilkminggan, Barunga, Wugularr (Beswick), and Pine Creek, providing life-changing support to individuals with complex mental health challenges.

Imagine guiding people on their recovery journey, helping them achieve goals related to housing, finances, daily living, and work—all while ensuring they have access to the services and support, they need to thrive. You'll be at the forefront of NDIS transitions, working directly with clients and their families, and making a tangible difference every day.

This is more than just a job—it's a chance to build strong relationships within diverse communities, promote wellness, and empower people to lead more independent lives. If you're looking for a role that combines meaningful work with the excitement of travel and community engagement, this is the perfect opportunity for you

Your key responsibilities will be to:

• Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.

• Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.

• Collaborate with participants to develop individualized, culturally appropriate recovery plans, including referrals to supplementary support services.

• Assist participants in transitioning out of the service into independence or other appropriate services.

• Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.

• Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.

• Conduct promotional activities with program participants in both remote and broader communities.

• Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.

• Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.

• Perform a range of administrative tasks to ensure the efficient operation of the service.

Requirements for Success

• Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector

• Strong understanding of Aboriginal and Torres Strait Islander cultures and communities – previous experience working within remote or regional groups

• Ability to travel to remote communities on a regular basis, involving overnight stays

• A sound understanding of the National Disability Insurance Scheme (NDIS) access process

• A demonstrated person-centered, recovery-focused, strength-based approach to participants’ care, based on a sound understanding of mental health and illness

• Highly developed verbal and written communication skills

• Experience in developing and/or facilitating one-on-one and group activities

• Current unrestricted Australian drivers’ licence

• A valid NT Working with Children Check (OCHRE Card)

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

Find out more about a career with Mission Australia.

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support

• Volunteering opportunities

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

• Additional $350 each year to help with cost of living in a remote area

• Access to up to 3 additional days Personal/carers leave each year

How to apply

Click ‘Apply’ and send your application today

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you