Dispute Resolution Specialist | General Insurance Expert

4 weeks ago


Brighton Council, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Dispute Resolution Specialist Opportunity

We are seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd.

As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.

You will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial, and Farm.

Key responsibilities include:

  • Resolving customer complaints in a professional and empathetic manner
  • Collaborating with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements
  • Developing and implementing solutions to resolve customer complaints
  • Monitoring and meeting key performance indicators related to complaint resolution

About You

  • Extensive experience in external dispute resolution within the General Insurance industry
  • At least 12 months experience working with AFCA in General Insurance complaints
  • Indepth knowledge of the General Insurance industry in Property and/or Motor
  • Proven experience in legal and/or litigation

What's on Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Access to over 10,000 on-demand learning resources and programs
  • Insurance products and deals

About Allianz

Allianz Australia Services Pty Ltd is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

If you require any support and adjustments to participate equitably in our recruitment process, please reach out to careers@allianz.com.au for a confidential conversation.



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