Claims Consultant
5 days ago
Senior Claims Service Consultant
About the RoleWe are seeking experienced claims consultants to join our team in Australia. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Review and identify claims that do not fall within policy scope, ensuring correct outcomes are made.
- Liaise with stakeholders to discuss outcomes and dispute resolution.
- Prepare and draft documentation for stakeholders when required.
- Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
- Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
- Demonstrated claims management experience in complex customer service environments.
- Ability to optimise business value by delivering high-quality services and positive customer experiences.
- Possess technical knowledge of relevant insurance lines and associated legislation.
- High attention to detail and technical proficiency with systems, software, databases, and communication tools.
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities.
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer committed to supporting your work/life balance and open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals, and discounts across a range of retail, tech, and travel brands and offers for health and wellbeing.
- Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program – own a piece of your employer.
Allianz Australia Services Pty Ltd values diversity, inclusion, and equality in the workplace. We believe in an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
We offer a workplace where everyone feels like they belong while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back, and feel proud to be part of an organisation doing meaningful work that matters.
Estimated Salary: $80,000 - $120,000 per annum-
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