Dispute Resolution Specialist

1 month ago


North Sydney Council, Australia Zurich Insurance Group Full time
About the Role

Zurich Insurance Group is seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our Dispute Resolution Team, you will play a critical role in protecting Zurich by reviewing customer complaints, making it right with the customer, governing the complaints process, and producing insights on the complaint sentiment to explore process improvement or knowledge uplift opportunities with the business partners.

Key Responsibilities
  • Manage disputes and complaints escalated internally from business areas within Zurich
  • Manage disputes lodged with external schemes such as AFCA, OAIC, and AHRC
  • Conduct thorough case investigations and analytical skills to resolve disputes
  • Develop and maintain strong relationships with internal and external stakeholders
  • Ensure regulatory compliance is achieved in the complaints process
About Zurich Insurance Group

Zurich Insurance Group is a leading global insurer that offers a wide range of insurance products and services to individuals, businesses, and governments. We are committed to creating a brighter future for our customers, employees, and the communities we serve.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A comprehensive training program
  • A diverse and inclusive workplace

We are an equal opportunity employer and welcome applications from diverse candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.



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