Senior Customer Experience Director

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $210,000
Customer Service Leadership Role

This senior leadership position is responsible for leading a national customer service team to deliver exceptional service across all touchpoints. The goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes.

About the Role

This role oversees customer service operations nationwide, ensuring timely, accurate, and professional support for customers. The primary responsibilities include:

  • Leading and managing the national customer service team
  • Developing and implementing service strategies and processes to improve customer satisfaction, loyalty, and retention
  • Overseeing customer service operations nationwide to ensure timely and accurate support
  • Utilising CRM tools to manage customer interactions and data
  • Collaborating with cross-functional teams to enhance service delivery
Requirements

The ideal candidate will have:

  • Proven experience in a customer service management role, preferably within the agribusiness or related industry
  • Experience using a CRM for customer service
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • An analytical mindset with the ability to interpret data and make informed decisions
  • Customer-focused with a passion for delivering outstanding service
  • Collaborative approach to business decision-making
Benefits

We offer a range of benefits to our employees, including:

  • Hybrid work arrangements and flexible leave options
  • Family Inclusive Workplace accreditation
  • Support for balance, care, and flexibility in every career
Key Qualifications

This role requires a mid-senior level employee with a strong background in customer service management.

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