Technical Field Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000
Job Description

As a global leader in cash technology solutions, we provide the financial, retail, and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our automation technologies and process engineering services help businesses worldwide optimise the handling, movement, and management of cash.

We currently have an exciting opportunity for an experienced Field Service Engineer to join our team.

The successful candidate will be responsible for providing field-based support to customers, working collaboratively with colleagues to resolve technical issues promptly and efficiently.

  • Installing, commissioning, and troubleshooting Glory products and equipment;
  • Performing preventative maintenance;
  • Installing approved software updates;
  • Providing technical support and training customers on the correct use of Glory products and systems;
  • Effectively reporting service calls and completing administrative paperwork accurately and promptly;
  • Maintaining a thorough working knowledge of Glory products and systems;
  • Participating in the on-call roster to provide after-hours and weekend support as required.

Key Responsibilities:

In this role, you will be expected to:

  • Develop and maintain strong relationships with customers to ensure excellent customer service;
  • Provide timely and effective solutions to technical issues;
  • Work collaboratively with colleagues to achieve shared goals;
  • Stay up-to-date with industry developments and advancements;
  • Contribute to continuous improvement initiatives;

Requirements:

To be successful in this role, you will need:

  • A recognised technical qualification;
  • Current driver's licence;
  • 1+ years' experience in a technical field role;
  • Proven ability to work independently and meet established deadlines;
  • Excellent communication and interpersonal skills;
  • Strong problem-solving and analytical skills;
  • Customer service orientation;
  • Ability to handle high-pressure situations;
  • Commercial awareness;
  • Demonstrable technical aptitude.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • A supportive and collaborative work environment;
  • The chance to work with cutting-edge technology;
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and enthusiastic individual with a passion for delivering exceptional results, please submit your application today

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