Field Support Specialist

1 week ago

Brisbane, Queensland, Australia beBeeFieldSupport Full time $72,000 - $96,000

Job Title: Field Support Specialist

Job Description

We are seeking a skilled and resourceful Field Support Specialist to provide first- and second-level technical support to internal and external stakeholders. As the primary point of contact, you will be responsible for delivering high-quality support through various channels, including phone, email, walk-ins, and remote sessions.

This role requires a unique blend of hardware and software expertise, as well as excellent problem-solving skills and strong customer service skills. You will be working in a dynamic environment, handling complex technical issues, and collaborating with cross-functional teams to resolve problems.

Main Responsibilities:

  • Deliver desktop and server support across Windows and Linux platforms
  • Install, configure, and troubleshoot hardware (laptops, desktops, monitors) and software
  • Provide Office 365 support, including Outlook, Exchange, and mailbox management
  • Manage Active Directory tasks (user accounts, mailbox provisioning)
  • Perform hardware break/fix, upgrades, and diagnostics
  • Support physical and virtual environments (VMs, servers, desktops)
  • Handle network fault diagnostics and root cause analysis
  • Install and configure printers; manage deployments and disposals
  • Execute complex software installations and troubleshoot application issues
  • Offer desk-side and remote support with a strong customer service mindset
Required Skills and Qualifications

To succeed in this role, you will need:

  • 1+ year of experience in IT Service Desk, Help Desk, or Technical Support roles
  • Proven experience in fault investigation, triaging, and resolution
  • Strong knowledge of Windows 10, Windows 7, Linux, and other OS platforms
  • Hands-on experience with Office 365 and corporate IT environments
  • Familiarity with Active Directory and Exchange administration
  • Ability to build and upgrade PCs with solid diagnostic skills
  • Experience supporting both standalone and networked systems
Benefits

This role offers a range of benefits, including:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

This job description is designed to convey a general sense of the role's responsibilities and requirements. The actual job duties may vary based on specific business needs.

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