Elevate Vehicle Sales Journey

5 days ago

Sydney, New South Wales, Australia beBeeAutonomy Full time $80,000 - $120,000
Customer Experience Specialist Job Description">

We are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences across our supply chain.

About the Role">

As a Customer Experience Specialist, you will play a key role in delivering a seamless and engaging vehicle sales journey. You will be supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence.

You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities">
  • Provide a personalized and engaging customer experience from enquiry through to delivery
  • Showcase deep product knowledge to educate customers on vehicle features and benefits
  • Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups
  • Utilize Salesforce and other digital tools to accurately maintain customer records and manage sales activity
  • Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About You
You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

  • Proven experience in a sales role is essential.
  • A passion for delivering exceptional customer service and creating memorable experiences.
  • A genuine interest in the automotive industry and enthusiasm for the products we represent.
  • The ability to multitask in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and confidence using digital platforms.
  • Availability to work Saturdays (with a weekday off in lieu).
  • A valid driver's license.

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