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Sales Journey Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $130,000

The role of the Customer Experience Manager plays a pivotal part in delivering an exceptional vehicle sales journey for customers.

About this position

This individual will act as a trusted advisor, supporting clients throughout their purchasing experience, from initial inquiry through to post-delivery follow-up. They will also be responsible for guiding and motivating the customer service team to ensure seamless interaction with our retail clients.

Key duties include:

  • Assisting in managing the customer service team and ensuring they deliver outstanding sales experiences.
  • Maintaining a high level of customer satisfaction by addressing any issues or concerns promptly.
  • Working closely with the team to develop and implement effective strategies for enhancing customer engagement and loyalty.

This role requires strong leadership skills, excellent communication abilities, and a passion for delivering world-class customer experiences.