VIC Senior Warranty Coordinator

10 hours ago

Melbourne, Victoria, Australia beBeeInsurance Full time

Job Title: VIC Warranty Team Manager

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  • Lead a team of professionals in the oversight and management of warranty claims nationwide.
  • Oversee compliance with regulatory policies while maintaining high standards of service.
  • Strategically manage warranty claim distribution and timelines to ensure efficient handling across regions.
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\Key Responsibilities:\
  • Leadership & Oversight
    • Provide visionary leadership to the National Warranty Team.
    • Manage equitable distribution of warranty claims and ensure adherence to project timelines.
    • Act as escalation point for complex or high-stakes claims.
    • Directly manage a team of professionals ensuring clarity of objectives, team alignment, and performance excellence.
  • Warranty Claims Management
    • Oversee nationwide warranty claims ensuring thorough investigation and resolution.
    • Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met.
    • Prepare detailed defect lists and comprehensive reports to support claim outcomes.
  • Stakeholder Engagement
    • Build strong relationships with internal teams, insurers, and partner trade networks.
    • Actively communicate with all parties to uphold the company's reputation.
  • Reporting & Analysis
    • Deliver insights on warranty claim trends and recurring issues to senior management.
    • Support the development of improved warranty-related processes.
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About You:

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  • You'll bring expertise, leadership, and solutions-driven mindset to this role.
  • A natural leader and exceptional communicator, skilled at managing stakeholders across various levels.
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Requirements:

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  • Relevant education qualification.
  • Extensive trade and building background.
  • Experience (10+ years) in the building and/or insurance industry.
  • Understanding of statutory building regulations and requirements.
  • Previous experience working with and implementing quality assurance systems.
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