Warranty Specialist

8 hours ago

Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $110,000

Warranty Claims Specialist

We are seeking a proactive and detail-oriented professional to join our team.

The successful candidate will be responsible for managing and validating warranty claims, ensuring compliance with regulatory requirements, and coordinating product returns, repairs, and exchanges.

About the Role:
  • Validate and investigate all warranty claims in accordance with industry best practices.
  • Submit claims to supervisors for approval.
  • Attend to incoming calls via the warranty queue system.
  • Interfacing with customer warranty systems and databases to acquire failure information.
  • Handling general claims enquiries from dealers, repairers & customers.
  • Providing support information to QA for analysis of products.
  • Using problem-solving methods to finalize investigation reports for internal and external customers in required format.
  • Ensuring all data is entered into warranty database for the collection of part analysis data.
  • Supporting administrations duties including but not limited to processing and logging repair invoices and forwarded the relevant parties for payment.
  • Translating & producing reports/spreadsheets on claims/payment issues/queries on request.
  • Finalising warranties through recouping funds from suppliers where applicable.
  • Providing support to team members to assist them in achieving goals and objectives,
  • Analysing warranty data to identify recurring product issues, trends, and potential design/manufacturing improvements.
  • Ensuring warranty handling complies with Australian Consumer Law (ACL) and warranty policy.

About You:

  • Minimum 3–5 years in technical service, warranty, or product support role.
  • Technical knowledge of parts to verify proper documentation of repairs for warranty coverage and payment.
  • Mechanical or electrical troubleshooting skills.
  • Experience in caravan/RV, marine, automotive, or related manufacturing industry.
  • Knowledge of ACL warranty obligations and industry best practices.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Access.
  • Strong communication skills, both written and oral.
  • Experience in interfacing with warranty systems and databases.
  • Knowledge of chassis systems and components preferred.
  • Understanding of after sales processes.
  • Ability to develop and foster crucial business relationships.

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