An Experienced Warranty Specialist

11 hours ago

Melbourne, Victoria, Australia beBeeWarranty Full time

Job Title: Technical Warranty Specialist

Job Description:

We are seeking a skilled and detail-oriented individual to join our team as a Warranty Specialist. As a key member of our organization, you will be responsible for managing and validating warranty claims, ensuring compliance with our warranty program, and coordinating product returns, repairs, and exchanges.

You will work closely with suppliers, customers, and internal teams to investigate claims, recover costs, and support continuous improvement through warranty data analysis.

This is an excellent opportunity to utilize your technical knowledge and skills in a dynamic environment. If you have experience in technical service or warranty support, preferably within the caravan, automotive, or manufacturing industries, we encourage you to apply.

Key Responsibilities:

  1. Validate and investigate all warranty claims.
  2. Submit claims to the National Customer Care Supervisor for approval.
  3. Attend to incoming calls via the warranty queue system.
  4. Responsible for interfacing with customer warranty systems and databases to acquire failure information.
  5. Handling general claims enquiries from dealer, repairers & customers.
  6. Provide support information to QA for analysis of products.
  7. Using problem solving methods to finalize investigation reports for internal and external customers in required format.
  8. Ensure all data is entered into warranty database for the collection of part analysis data.
  9. Support & ensure all administrations duties including but not limited to processing and logging repair invoices and forwarded the relevant parties for payment.
  10. Translate & produce reports/spreadsheets on claims/payment issues/queries on request.
  11. Finalising warranties through recouping funds from suppliers where applicable.
  12. Provide support, to warranty team members to assist them in achieving goals and objectives,
  13. Analyse warranty data to identify recurring product issues, trends, and potential design/manufacturing improvements.
  14. Ensure warranty handling complies with Australian Consumer Law (ACL) and Camec's warranty policy.

Requirements:

  • Minimum 3–5 years in technical service, warranty, or product support role.
  • Technical knowledge of parts to verify proper documentation of repairs for warranty coverage and payment.
  • Mechanical or electrical troubleshooting skills.
  • Experience in caravan/RV, marine, automotive, or related manufacturing industry.
  • Knowledge of ACL warranty obligations and industry best practices.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Access.
  • Strong communication skills, both written and oral.
  • Experience in interfacing with warranty systems and databases.
  • Knowledge of chassis systems and components preferred.
  • Understanding of after sales processes.
  • Ability to develop and foster crucial business relationships.

Benefits:

  • Be part of an exciting transformative time in our business, on a trajectory of growth.
  • Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
  • Access opportunities for professional and career development across our group of companies, Fleetwood is an ASX listed company and industry leader.
  • Access company benefits and discounts.
  • Great salary package.

About Us:

We value professionalism, accountability, and customer focus in everything we do. Our mission is to deliver exceptional outcomes and create innovative spaces for people to thrive.

We welcome applicants who share our passion for innovation and sustainability.

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