Warranty Administrator

Warranty Administrator & Reception Support

Patterson Cheney Cars and Trucks - Pakenham, VIC

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Join Patterson Cheney Trucks Pakenham, a brand-new dealership that opened in January 2025. As part of Australia's largest privately owned automotive group, we are dedicated to delivering exceptional service while fostering a supportive and engaging workplace culture.
Position Overview:
We seek a motivated Warranty Administrator whose primary responsibility will be managing warranty claims. This role also includes reception duties and service advising as secondary functions. The ideal candidate enjoys variety in their work, has strong multitasking abilities, and thrives in a customer-focused environment.
Key Responsibilities:

• Warranty Administration:
• Manage and process warranty claims efficiently and accurately.
• Review and verify warranty documentation for completeness and accuracy.
• Coordinate with manufacturers and suppliers to ensure timely reimbursement of claims.
• Maintain precise records of warranty claims and related documentation.
• Communicate warranty coverage and claim status to customers.
• Collaborate with the service department to resolve warranty-related issues.
• Stay updated on manufacturer warranty guidelines.
• Secondary duties providing reception and customer service support:
• Greet and assist all visitors with a professional demeanour.
• Answer and manage incoming phone calls.
• Maintain and update the customer database.
• Assist the service department with customer inquiries and service advising as needed.
• Assist with basic administration duties.

Join Patterson Cheney Trucks Pakenham, a brand-new dealership that opened in January 2025. As part of Australia's largest privately owned automotive group, we are dedicated to delivering exceptional service while fostering a supportive and engaging workplace culture.
Position Overview:
We seek a motivated Warranty Administrator whose primary responsibility will be managing warranty claims. This role also includes reception duties and service advising as secondary functions. The ideal candidate enjoys variety in their work, has strong multitasking abilities, and thrives in a customer-focused environment.
Key Responsibilities:

• Warranty Administration:
  • Manage and process warranty claims efficiently and accurately.
  • Review and verify warranty documentation for completeness and accuracy.
  • Coordinate with manufacturers and suppliers to ensure timely reimbursement of claims.
  • Maintain precise records of warranty claims and related documentation.
  • Communicate warranty coverage and claim status to customers.
  • Collaborate with the service department to resolve warranty-related issues.
  • Stay updated on manufacturer warranty guidelines.
    • Secondary duties providing reception and customer service support:
      • Greet and assist all visitors with a professional demeanour.
      • Answer and manage incoming phone calls.
      • Maintain and update the customer database.
      • Assist the service department with customer inquiries and service advising as needed.
      • Assist with basic administration duties.
      About You:
      • Must have previous experience in a dealership as a receptionist, service receptionist, service advisor or similar, wanting to develop new skills.
      • Obviously, Warranty experience candidates are encouraged to apply; however, you must be a people person and willing to assist with the reception and customer service duties.
      • Can show initiative, provide support when needed with customers
      • Strong attention to detail with excellent organisational skills.
      • Proficient in MS Word, Outlook, and Excel; experience with ERA is a plus.
      • Effective verbal and written communication skills.
      • Ability to work independently and collaboratively in a fast-paced environment.
      • A positive can-do attitude and a passion for customer service.
      What We Offer:
      • Competitive salary based on experience, with potential for overtime.
      • A full-time position with flexible hours to accommodate work-life balance.
      • Sign-on bonus is on offer. $1000 will be paid after 30 days, and $1000 will be paid upon successfully completing the probation period.
      • An opportunity to work in a brand-new, modern facility with a reputable dealership group.
      • Continuous training and development opportunities.
      • Access to dealership discounts and job security within a growing independent business.
      • A vibrant workplace culture that values support, variety, and engagement in customer service.
      How to Apply:
      If you are ready to embrace a varied role and take the next step in your career, please click Apply today
      The successful applicant will be required to undergo a National Police Check.
      Patterson Cheney Group currently has over 850 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Isuzu, Western Star, MAN, Dennis Eagle, and leading light vehicle brands).
      We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.

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